Power cut - What went wrong from 20th November

The events of that week are very much regretted, here at least is a full explanation.

SUNDAY

On Sunday the 20th of November at 11.00am, due to heavy downpour the main electrical current disconnecting switch unit, situated at the main entrance of the complex broke down.

Sol Andalusi S.A telephoned the company known as “Telco” of the problem, and thereby sought their professional assistance for the necessary repairs; this company refused to attend unless payment in cash was made for a previous pending Community invoice, of which Sol Andalusi took upon itself to make the mentioned payment so that this company could investigate or repair the electrical problem, the personnel from this company finally arrive the same Sunday afternoon, and they detected the electrical current disconnecting switch unit was completely broken and beyond repairs, it therefore had to be substituted.

The Community could not intervene in this matter until they had been informed, which occurred on Sunday night, when the Community client executive (Ricardo) is informed of what has happened, he is further indicated by Sol Andalusi that the problem and responsibility lies with the Community because the electrical current disconnecting switch serves everyone including the central building.  (this electrical element is exclusively owned by Sol Andalusi S.A, of which it is their responsibility and not the Community) He immediately attempts to convey the situation of the above mentioned to the Community President and the Administrator by email.

MONDAY

On the Monday the 21st, the Administrator communicates to Chechu from Sol Andalusi, that the Electrical current disconnecting switch unit is their property, of which he expects of them to act accordingly in its repairs and its maintenance; he further commented that he would be on site the following morning to discuss with Sol Andalusi the situation.

Sol Andalusi inevitably takes the decision on the Monday the 21^st to substitute the broken unit and therefore agrees to the payment of its delivery, but with one exemption that in due course the Community accepts part of this payment. (The decision taken by Sol Andalusi in respect of the payment is unilateral due to the urgency of the situation)

Sol Andalusi immediately set out to find a replacement electrical disconnecting switch unit, but their head of maintenance informs them that a replacement unit will take about three weeks to acquire, they therefore phone various distributors to ascertain the availability of a replacement unit and alternative quotes, on the same Monday three different companies arrive to quote for the electrical disconnecting switch unit; Telco, Semi and Elecsur.

TUESDAY

The client executive would like to make clear that at all times Sol Andalusi head of maintenance kept him informed of the progress. Unfortunately the decision to acquire the electrical disconnecting switch unit could not be taken until the relevant quotes had been received; the awaited quotes did not arrive till the following day Tuesday the 22^nd. If there has been a lack of communication between the Community and its owners, it was simply because there was nothing further to communicate to them at the time.

In the absence of clarifying news as to when the repairs of the suppose breakdown would take place, we notified all owners by placing notices of the situation throughout the central building, (the Community office, the bar, at reception and all access door)

In which we stated that the envisaged repairs would be prolonged for a further two days.

On Tuesday morning the 22^nd the Administrator schedule meeting took place with representatives of Sol Andalusi in which they communicated that they had agree to replace the electrical disconnecting switch unit at their expense, and were awaiting

the relevant quotes. On Tuesday early afternoon the quotes were received by Sol Andalusi, they concluded to accept the quote given by “Telco” because of its speed in acquiring the components for the electrical disconnecting switch unit within 48 hours, so as to begin to re-establish the electrical supply to the complex.

The work involved:

·      Acquire the relevant components for the unit.

·      Installation of the components on site.

·      Fitting and adjustment of the power points.

·      Pass the OCA inspection as authorised by the supplier

·      Connection by Endesa.

This occurs in the late Tuesday, and was communicated to the client executive to the Community early Wednesday morning.

WEDNESDAY

We didn’t place further notices of the above mentioned work until Wednesday afternoon; it is when we had received notification by “Telco” that the components for the electrical disconnecting switch unit would be fitted by them early Thursday morning. It is then that we change the previous notices for new ones. (See attached.

THURSDAY

On Thursday the 24^th without any changes to the agreed accordance, and on the same day late afternoon, the client executive to the Community commences to communicate to all owners, assuring them that the electricity to the central building will be re-establish on Friday afternoon. All transpire in accordance with the agreed.

FRIDAY

Friday midday the replacement unit is installed and ready for its inspection by OCA. By early afternoon the inspection takes place and we notify all owners by telephone, email and verbally that we are 99% sure of having the electricity supply restored to them by 18.00pm as communicated to us by the main electricity supplier Endesa.

At the mentioned hour the technical personnel from the electricity supplier Endesa connected the electricity supply. But the electricity connecting switch unit, for reasons unknown to us, is unable to charge the current, so no electricity supply to the central building. The technical body comments to us, is that they are not sure what is causing the failure, it could be that when the unit initially burnt it might have damage the transformer, that there is an electrical shunt in the main entry cable or something else, and not knowing exactly the cause, they could not assure us the time to re-establish the re-connection to be able to have the normal electricity supply.

At 19.00pm the client executive to the Community once again communicates with the owners by phone, to inform them of the problem, and he informs them that no guarantee can be given for the restoration of the electricity supply, and to neither leave the hotel they are presently staying, he instruct them to keep phoning Sol Andalusi reception so that they can update them on the situation. At 19.30pm the client executive closes the Community office without having further news to communicate to the owners, and the problem is still unresolved. 

At 20.00pm the client executive is notified, that the problem has finally been resolved and that the electricity supply has been restored to the complex, by this time the client executive is now at home in Malaga, and so decides to leave the matter in the hands of Sol Andalusi receptionist, as the owners will be informed of the good news via Sol Andalusi reception.